Elevating user experiences through clear, concise, and comprehensive content.
Knowledge Manager, Technical Writer, Process Analyst, Knowledge Base Architect, User Experience
SaaS, Finance, Insurance, eCommerce, Commercial Real Estate, Automotive, Bankruptcy, Recovery, Collections
“It is more important to know where you are going than to get there quickly. Do not mistake activity for achievement.”
Isocrates
“I liken Knowledge Management to the ocean. It stretches beyond our comprehension, it’s more essential than many realize, and it’s mysterious relative to other disciplines.”
~Casey Birkholz
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A Knowledge Base I created in Zendesk Guide.
A video version is available on my portfolio page.
Content by Casey 