Portfolio

Technical Writing

Demonstration of multiple interlinking Knowledge Base articles with a variety of features, including call-outs (aka “toasts” in product), accordions (aka expandable sections), “Choose your Adventure” Jumps, and more.

An article in the Knowledge Base Glindex I created. Glindex = Glossary + Index*
*The index portion of a this Glindex was a partial index. The topics and terms were not fully indexed in the traditional sense where every reference is noted. We focused on linking to articles that centered around the defined word as one of the primary topics or steps, but did not cite every single mention.

A Glindex article with many linked (indexed) articles.

A short basic article defining a feature.

Release Notes

API Documentation

JSON

Sample of a 3-day forecast

{
    "forecast": [
    {
        "Monday": {
            "description": "sunny",
            "maxTemp": 22,
            "minTemp": 20,
            "windSpeed": 12,
            "danger": false
        }
    },
    {
        "Tuesday": {
            "description": "windy",
            "maxTemp": 22,
            "minTemp": 20,
            "windSpeed": 40,
            "danger": true
        }
    },
    {
        "Wednesday": null
    }
    ]
}

UX Writing / Microcopy

For this sample, I challenged myself to review a few websites until I found one that had opportunities for enhancement. Below, I’ve detailed how I would improve the UX for Edgepark Medical Supply users. I found plenty of ideas without needing to move beyond the login screen.